Welcome to out store policies! we are here to make you happy, not to give you a nightmare transaction! We welcome any questions or concerns on any items. We will answer them to are best of knowledge.|
Please make all payments within seven days of buying the item. If you are having an issue with payment please contact me, and we can work it out. We accept Paypal and google check only. We will not ship any items until payment is in hand. So if you have a deadline for needing your item place take this into consideration.
We always ship our items by priority mail in the US. All shipping prices are based on priority mail prices. All items are handmade and take time to make. Please allow up to a week to make before shipping. If you need the item by a special date, please contact me.
For anywhere out of the US, we now ship them first class, but we can upgrade to international priority/express if needed. Just remember first class your item can not be tracked this way, and I can not tell you when it will arrive.
Also please note we only ship to the address on your paypal/google account. So please make sure that it is updated and correct!
**for clothing, tutus, bustles and veils please allow up to a week to make before shipping.**
Refunds and Exchanges
We do not accept returns on any items. What you see in the listing is what you are getting. If you are not sure on something, Please contact us. Everything is made the same way as shown. If there is any issue with something once you get it Please contact us right away so we can handle any issue you may have. Thank you
Please Measure yourself if you are not sure what size to buy! I am not responsible for you buying the wrong size. If you like the way things fit on your waist measure there, if you like them lose on your hips then take that measurement. If you are unsure of your size, please ask. I am willing to help.
also with tutus please understand that tutus are transparent, they are made that way, they are made to be worn with something, unless your daring or order them with an underskirt. Tutus go great with Leggings, mini skirts, body suits, cute booty shorts, or even jeans!
Due to health regulations we can not accept returns on any of our hair falls, veils or hats. We are more then willing to work with you if you are upset about something, but we can not return the item. If you have any problem or questions, please feel free to contact us.
Additional Policies and FAQs
Also we take custom orders! If you see something in our store, but it's just not the right colors or length, please feel free to ask! I can make what you need!
Please note everything here is handmade by Me and my mother. Normally items will take 3-7days to make and ship out, but near Holidays (Halloween and Christmas) We become slammed with orders and may take 1-2weeks to make the item. Please keep this in mind when ordering.